Privacy Policy
Effective Date: March 30, 2026
Minted Secure (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at mintedsecure.com, use our chat widget, submit our contact form, or interact with our services (collectively, the “Services”).
By using our Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
a. Information You Provide Directly
When you use our contact form, chat widget, or communicate with us, we may collect:
| Data Type | Purpose |
|---|---|
| Full name | To identify you and personalize communications |
| Phone number | To contact you regarding inquiries, provide service updates, and send SMS messages |
| Age | To verify eligibility and comply with applicable regulations |
b. Information Collected Automatically
When you visit our website, we may automatically collect certain information, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is collected through cookies, log files, and similar technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries: Processing and replying to messages submitted through our contact form or chat widget.
- To provide services: Scheduling consultations, providing quotes, and delivering home security and alarm monitoring services.
- To send communications: Sending SMS/text messages regarding your inquiry, service updates, appointment reminders, alarm notifications, and account information via our messaging provider (Twilio).
- To send promotional messages: With your consent, sending marketing communications about our products, offers, and services.
- To improve our Services: Analyzing usage trends to enhance the functionality and user experience of our website.
- To comply with legal obligations: Meeting regulatory requirements, including age verification.
3. SMS/Text Messaging
When you provide your phone number through our contact form or chat widget, you consent to receive SMS/text messages from Minted Secure. These messages may include:
- Responses to your inquiries
- Service quotes and appointment scheduling
- Alarm and security notifications
- Account updates and reminders
- Promotional offers (with your additional opt-in consent where required)
Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance. Your consent to receive messages is not a condition of purchasing any service.
We use Twilio as our messaging service provider to deliver text messages. Twilio may process your phone number and message content in accordance with their privacy policy. We do not share your phone number or personal information with Twilio for their own marketing purposes.
We do not sell, rent, lease, or share your personal information, including your phone number, with third parties for their marketing purposes.
4. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- Service providers: We share information with trusted third-party vendors (such as Twilio) who assist us in operating our Services, solely for the purpose of performing services on our behalf.
- Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Protection of rights: We may disclose information to protect the rights, property, or safety of Minted Secure, our users, or others.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain legal exceptions.
- Opt-out of messaging: Reply STOP to any text message or contact us directly to unsubscribe.
To exercise any of these rights, please contact us using the information provided below.
8. Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information. If you believe we have collected information from a minor, please contact us immediately.
9. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective upon posting the revised policy on our website with an updated effective date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Email: alex@mintyhq.com
- Website: mintedsecure.com